Privacy Policy


LoopPay ACN 665 557 924 ("LoopPay "we," "our") and its related entities are committed to protecting your privacy in accordance with applicable privacy laws. This Privacy Policy explains how we collect, use, store, and disclose your personal information in the course of our business operations.

Please take a moment to read this Privacy Policy as it outlines your rights and our obligations in relation to your personal information.


LoopPay (ACN 628 994 276) has entered an arrangement with a third-party payment provider Rello Finance Pty Ltd trading as Rello (ACN 633 994 859) to offer payment solutions to property buyers, vendors and tenants. LoopPay does not directly facilitate any payments and in return for referring a client to Rello, LoopPay may receive a fee. All information provided to LoopPay in relation to the LoopPay products and services is shared with Rello who facilitates the payment services.

By using the website you further agree to Rello’s Terms of Use and Privacy Policy:

What personal information do we collect?

In order to provide the LoopPay services, we may collect the following types of personal information:

  • name;

  • mailing or street address;

  • email address;

  • telephone number and other contact details;

  • age or date of birth;

  • bank and credit card information;

  • property information;

  • residency status;

  • Tax File Number;

  • mortgage and loan application details.

  • device ID, device type, geolocation information, IP address, and standard web log information;

  • details of the products and services you have enquired about or used;

  • information you provide through customer surveys;

  • photographic ID; and

  • any other personal information necessary to offer the products and services.

LoopPay only holds contract and property information within its databases. All other information required for the products and services is held within Rello’s database.

How do we collect personal information?

We collect personal information directly from you when you provide it to us, such as when you register on our website, platform, or app, communicate with us through correspondence, or interact with our sites, services, content, and advertising.

We may also collect personal information from third parties with your consent or as permitted by law.

How do we use your personal information?

We collect, hold, use, and disclose your personal information for the following purposes:

  • providing you with LoopPay services;

  • operating, protecting, improving, and optimising our business and user experience;

  • sending service, support, and administrative messages;

  • sending marketing and promotional messages;

  • administering rewards, surveys, contests, or other promotional activities;

  • complying with legal obligations;

  • resolving disputes and enforcing agreements;

  • considering your employment application; and

  • any other purpose to which you have consented.

Credit-related information

We may exchange credit-related information for the purposes of assessing your application for finance or activating a pay later payment plan. This credit-related information may be held by us in electronic form on our secure servers and may also be held in paper form. We may use cloud storage to store the credit-related information we hold about you. When we obtain eligibility information about you from a credit reporting body, we may also seek publicly available information and information about any serious credit infringement that you may have committed.


We exchange your credit-related information with credit reporting bodies. We use the credit-related information that we exchange with the credit reporting body to confirm your identity, assess your creditworthiness, assess your application for finance or a pay later payment plan. The information we can exchange includes your identification details, what type of loans you have, how much you have borrowed, whether or not you have met your loan payment obligations, and if you have committed a serious credit infringement (such as fraud).


If you fail to meet your payment obligations in relation to any finance that we have provided or arranged, or you have committed a serious credit infringement, then we may disclose this information to a credit reporting body.


You may contact the credit reporting body to advise them that you believe that you may have been a victim of fraud. The credit reporting body must not use or disclose that credit information for a period of 21 days after the credit reporting body receives your notification. You can contact any of the following credit reporting bodies for more information:

Equifax Pty Ltd (, or 13 83 32)

What types of information do we collect, use and store?

The types of personal information we collect, use, and store depending on the product or service you have with us. This may include the following information collected from you and from your transactions with us or our customers with whom you have a direct relationship:

  • Your name, mailing address, city, state, postcode, email address, mobile phone number and IP address

  • Your bill payment (including payment amount and designated payee)

  • Your credit or debit card or bank account numbers, expiration date, and cardholder or account holder name)

  • Unique identifiers such as username, account number, and password

  • your device ID, your device type, Internet browser and device operating system details, geo-location information (including country and suburb name based on this), computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information details of the products and services we have provided to you (or the entity or business that employs or engages you as a contractor) or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries

  • information you provide to us through customer surveys

  • other information we require to provide our products and services.


We also collect aggregate information which does not identify you. This information can be collected directly from you or through our customers with whom you have a direct relationship such as a merchant or financial institution. We must collect information about you in order to create the account or to facilitate the processing of your payment transaction.


Since certain information is required if you choose to register or make a payment transaction, you agree to provide accurate and complete information when providing personal information. Except as otherwise provided below under the heading “How do we use your information?”, when you supply information about yourself for a specific purpose, we use that information only for the specified purpose and to manage internal operations and security. In general, you can visit our website without telling us who you are or revealing any personal information about yourself.


However, some portions of our website are accessible only to users who have a registered account with us.


Do we use your personal information for direct marketing?

We may use your personal information to inform you about our offers and promotions, as well as those of our business partners including our Listing Loop group companies which includes Listing Loop, Lending Loop, Moving Loop, Conveyancing Loop and Hello Haus. You have the right to opt-out of receiving marketing materials.

To whom do we disclose your personal information?

We may disclose personal information to the following parties:

  • our employees and related bodies corporate;

  • third party suppliers and service providers;

  • professional advisers, dealers, and agents;

  • payment systems operators;

  • our business partners:

  • persons to whom our assets or businesses are transferred;

  • specific third parties authorised by you;

  • government agencies, regulatory bodies, and law enforcement agencies; and/or

  • others as required or permitted by law.

Using our online services

We may collect certain information about your use of our online services, including cookies and device information. You can disable cookies through your internet browser, although it may impact your user experience.

SMS Text Messaging

For certain applications, we can send a SMS text message for payment confirmation and other messages to your mobile phone number. Once you provide us with your mobile phone number (message and data rates may apply), you will receive a text message from us to complete the setup process. By replying to the text message, you will be confirmed in writing that you have agreed to receive text messages containing information such as payment confirmations, bill reminders and other relevant messages, including information to inform you of new or additional services offered by us from which you may benefit. Message frequency depends upon your payment activity and other information such as your geographic location that we may use to send you messages relevant to our services available in your area.


We take reasonable measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.


Our services may contain links to third-party websites. We are not responsible for the privacy practices and content of those websites.

Accessing or Correcting Your Personal Information

You can access the personal information we hold about you by contacting us using the contact information provided through the website or using the contact details set out below. Sometimes, we may not be able to provide you with access to all of your personal information, and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.


If you think that any personal information we hold about you is inaccurate, please contact us using the details set out below and we will take reasonable steps to ensure that it is corrected:


Attn: The Privacy Officer

Listing Loop Australia Pty Ltd Trading as LoopPay

1 Fuji Crescent, Mornington, Victoria, 3931 or PO Box 108, Mornington, Victoria, 3931

Or by email:

We take all complaints seriously and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the

Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992

Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us:

LoopPay ACN 665 557 924

PO Box 108, Mornington, Victoria, 3931


Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please check our website periodically to ensure you are aware of any changes.